A Common Question
Any company can advertise a guarantee — the real question is whether it's honored when customers actually invoke it.
What Customer Reports Suggest
Based on customer reports and our own test of the process, refund requests made after 30 days of use and within the 60-day window have generally been processed without excessive friction.
Where Delays Can Happen
As with any company, individual cases can face delays due to incomplete order information or high request volume.
What to Do If You Have Trouble
If a refund request isn't resolved promptly, follow up in writing referencing your original order number.
Our Overall Take
The guarantee appears to function as advertised for customers who follow the stated process within the window.
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